Terms and conditions

DISTANCE SALE CONTRACT

1. DEFINITIONS AND TERMS

Seller – POLICOLOR S.A.,with headquarters in Bucharest, B-dul. Timisoara, no. 98, sector 6, with correspondence address in Bucharest, Bd. Tudor Vladimirescu no. 29A, et. 6, sect. 5, AFI Tech Park 1 building, having order number in the Trade Register J40/205/1991, CIF RO 326318, email: comenzi.online@policolor.ro hereinafter referred to as Policolor

Buyer–– can be any natural person who is over 16 years old or legal person or any legal entity that creates an Account on the Site and/or places an Order and gives its consent regarding the site-specific clauses in the General Terms and Conditions section.

Account – – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Buyer and the order history. He is responsible and will ensure that all the information entered when creating the Account is correct, complete and up-to-date.

Favorites – section of the Account that allows the Buyer to create Lists of Goods that he wants to track for a possible purchase using the Goods tracking service provided by the Seller by receiving of Commercial Communications from him.

List – the Favorites section where the Buyer can add Goods that he wants to follow for a possible purchase and which, later, he can delete or add to the shopping cart („My Basket”).

My Basket – section of the Account that allows the Buyer to add Goods that he wishes to purchase at the time of addition or at a later time; if the Goods are not purchased at the time of addition by placing the Order, the Buyer will benefit from the service offered by the Seller to track the Goods by receiving Commercial Communications from him.

Site – the online store hosted at the web address https://www.policolor.ro/

Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, his intention to purchase Goods from the Site.

Goods– any product listed on the Website, including the products mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign – – the act of exhibiting for commercial purposes, a finite number of Goods with a limited and predefined stock, for a limited period of time established by the Seller.

Contract – represents this remote document concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – represents: • all information on the Site that can be visited, viewed or otherwise accessed using an electronic device;
• the content of any e-mail sent to the Buyers by the Seller by electronic means and/or any other means of communication available;
• ny information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
• information related to the Goods and/or the rates applied by the Seller in a certain period;
• data relating to the Seller, or other privileged data of the Seller.

Review – an evaluation written by the Buyer of a Good, an evaluation based on personal experience and his ability to make qualitative comments and to say whether or not the Good complies with the specifications mentioned by the manufacturer.

Rating – way of expressing the degree of satisfaction of a Buyer with a product. The rating is expressed in the form of stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the Buyer on a Good.

Comment – appreciation or observation with a critical purpose, on the side of a Review or another comment.

Question – form of addressing other Buyers in order to obtain information about the Goods from the respective page.

Answer – written information that is sent to the Buyer who asked a Question on the Site, on the page of a certain Good. The answer is an explanation offered by a Buyer to another Buyer during a discussion.

Commercial Communications – any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar or complementary to those that the Buyer purchased, information on offers or promotions, information on Goods added to the “My Account/Cart” section or the “Account/Favorites” section, as well as other commercial communications such as surveys market and opinion polls.

Transaction – collection or reimbursement of an amount resulting from the sale of a Good by Policolor, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.

Specifications – all specifications and/or descriptions of the Goods as specified in their description.

“Cut Price”represents the reference price, respectively the lowest price applied by the Seller at least during the last 30 days before the date of applying the price reduction to the Good. Under the law, the Cut Price can be maintained under the conditions of a successive, gradual reduction. The Cut Price is valid within the limit of the available stock of the Good.

“Sales Price” represents the counter value of the Good, claimed and requested by the Seller, the Buyer, highlighted accordingly in the product page of the Website. The Sale Price is valid within the limit of the available stock of the Good/Service.

Search algorithm

The search algorithm consists of 2 components: text relevance (score represented by the matching between the search term and the data of the Good), the popularity of the Good in the Policolor platform. Top Goods are reordered using a machine learning algorithm in order to improve the relevance of searches.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

2.3. For justified reasons, the Seller reserves the right to modify/decrease the quantity of the Goods in the Order. If he changes the quantity of Goods in the Order, the Seller will notify the Buyer of the unavailability of the Goods at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount additionally paid by the Buyer for those Goods which are not available, within no more than 14 days from the date of payment

2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.

2.5. This document together with the information provided by the Seller on the Site will constitute the sales contract between the parties.

3. ONLINE SALES POLICY

3.1. Access to place an Order is allowed to any Buyer. For justified reasons, Policolor reserves the right to restrict the Buyer’s access in order to place an Order if it considers that, based on the Buyer’s conduct or activity on the Site, his actions could harm Policolor in any way. In any of these cases, the Buyer can contact the Customer Relations Department of Policolor, to be informed about the reasons that led to the application of the above-mentioned measures.

3.2. Communication with the Seller can be done in writing via the address mentioned in the “contact” section of the Site.

3.3 In the case of an unusually high volume of traffic coming from an internet network, Policolor reserves the right to ask Buyers to manually enter captcha validation codes, in order to protect the information on the Site.

3.4. Policolor can publish on the Site information about Goods and/or promotions practiced by it or by any other third party with which Policolor has concluded partnership contracts, within a certain period of time or within the limit of available stock.

3.5. All prices related to the Goods presented on the Site are expressed in RON (RON) and include VAT.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency differs from RON. The Buyer is solely responsible for this action. The Buyer is solely responsible for this action.

3.7 All the information used to describe the Goods available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACT

4.1. The Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, with the Buyer’s information, without his consent being necessary. The Seller will always be responsible to the Buyer for all the obligations mentioned in this contract.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Policolor, which is All rights obtained in this regard directly or indirectly (through licenses for use and/or publication) are reserved.

5.2. The Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by Policolor, include any Content outside the Site , the removal of the signs signifying Policolor’s copyright on the Content, as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Policolor.

5.3. Any Content to which the Buyer has and/or obtains access by any means, is subject to this Agreement, if the content is not accompanied by a specific and valid user agreement concluded between Policolor and it, and without any implied warranty or expressly formulated by Policolor with reference to that Content.

5.4. The Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Contract.

5.5. If Policolor grants the Buyer the right to use, in the form described in a separate user agreement, certain content, to which the Buyer has or obtains access following this agreement, this right extends only to that or those contents defined in agreement, only during the existence of it or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of Policolor for the respective Buyer or any other third party who has/obtains access to this transferred content, by any means and that could be or is prejudiced in any way by this content, during or after the expiration of the user agreement.

5.6. No Content transmitted to the Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of Policolor and/or the employee/employee of Policolor who mediated the transfer of Content, if it exists, in relation to that content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.

6.ORDER, WITHDRAWAL FROM THE CONTRACT.

6.1. The Buyer can place Orders on the Site, by adding the desired Goods to the shopping cart, and completing the Order by paying through the online payment platform available on the site. Once added to the shopping cart, a Good is available for purchase as long as there is stock available for it. Adding a Good to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly neither does the automatic reservation of the Good.

6.2. By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

6.4. The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

6.4.1. non-acceptance by the issuing bank of the Buyer’s card, of the transaction,

6.4.2. invalidation of the transaction by the card processor approved by Policolor;

6.4.3. the data provided by the Buyer on the Site are incomplete and/or incorrect;

6.5. The Buyer has the right to withdraw from the Contract, respectively to return the Good in the same condition in which it was received: in the original packaging, without being unsealed, with the label intact (no traces of use, impact, damage) and taking into account the method of packaging specific to this type of product, to avoid breaking/leaking the liquid, within 14 calendar days, without citing any reason and without incurring any other costs except for delivery. The Buyer has the right to withdraw from the Contract, respectively to return the Good in the same condition in which it was received: in the original packaging, without being unsealed, with the label intact (no traces of use, impact, damage) and taking into account the method of packaging specific to this type of product, to avoid breaking/leaking the liquid, within 14 calendar days, without citing any reason and without incurring any other costs except for delivery. Thus, according to GEO no. 34/2014, the period for returning a Good expires within 14 days from the day the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately or produced from different lots.

6.6. If the Buyer decides to withdraw from the Contract, he will be able to complete the return form online at https://policolor.ro/formular-de-retur/

6.7. If the Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. The Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The value of the Goods, less delivery costs, will be returned to the account from which the payment was made.

6.8. The Seller will be able to postpone the refund of the amount until the receipt of the sold Goods or until the receipt of a proof according to which they have been shipped, in case he has not offered to recover the Goods himself (the most recent date will be taken)

6.9. Considering the specifics of the Goods, the Buyer confirms pursuant to art. 16 lit. D of GEO 34/2014 that he became aware of the fact that he will lose his right of withdrawal if, upon returning the Goods, the Seller finds that the Goods were opened/tested/a certain amount of product was used etc. by the Buyer prior to the exercise of the right withdrawal. In this situation, the return will not be accepted, the Good will be reshipped to the Buyer, the delivery costs being borne by the Buyer.

6.10. In the event that a Good ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Buyer of this fact and will return to the Buyer’s account the equivalent value of the Good, within a maximum of 7 (seven) days from the date of that the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

6.11. The availability of a Good will be displayed on the Site as follows: • available product”– there is stock or the possibility of production • “product available at partners”– The buyer will be directed to an external web page/Policolor partner that sells the Goods. The purchase of Goods from Policolor partners is subject to the policies of the respective legal entities, Policolor not being responsible for the purchase of Goods made through the web platforms of Policolor partners.

7. CONFIDENTIALITY

7.1. Policolor will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

7.2. No public declaration, promotion, press release or any other way of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

7.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. Policolor will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.

8. COMMERCIAL COMMUNICATIONS

8.1. The Buyer can at any time modify his option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

8.1.2. by changing the settings in the Account in the “My subscriptions” section;

8.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

8.1.4. by contacting the Seller.

8.2. By adding Goods in the Account section :

“My basket”, the Seller will send the Buyer Commercial Communications regarding:

• – when changing the price of the Goods added in the “My basket” section,

• – for recommendations of Goods similar to those added in the “My basket” section,

• – upon the existence of the Goods in the “My Basket” section, and

• – stock availability Goods added to the “My basket” section.”.

“Favorites”, the Seller will send the Buyer Commercial Communications regarding:

• – when changing the price of the Goods added in the “Favorites” section,

• – for recommendations of Goods similar to those added in the “Favorites” section, and

• – stock availability Goods added to the “Favorites” section.

8.3. Following the purchase of a Good, the Seller will send the Buyer Commercial Communications regarding suggestions of Goods recommended to be used together with the purchased Good.

8.4. The buyer can unsubscribe, at any time, from the Commercial Communications mentioned in point 8.3. above by accessing the unsubscribe link displayed in the commercial messages received from Policolor or by contacting Policolor in this regard.

8.5. Also, in order to improve the offer of Goods and the buying experience, we will use your data to carry out market research and opinion polls. The information obtained from these market researches and opinion polls will not be used for advertising purposes, but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity and will not be transmitted to third parties or published. You can object to the use of data for market research and opinion polling purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting Policolor.

•9.BILLING – PAYMENT

9.1. The prices of the Goods displayed on the website www.Policolor.ro include VAT. according to law.

9.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

9.3. The Seller will send the Buyer the invoice related to the Order containing the Goods sold, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer’s Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.

9.4. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.

9.5. Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by Policolor, being able to save and archive them at any time and in any way he wishes.

9.6. By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by adding them to the Account by Policolor or via electronic mail, to the email address mentioned in his Account.

9.7. When placing an Order, payment can be made by bank card, the Buyer being redirected to the page of the payment processor in order to enter the card data and make the payment, respectively to complete the Order.

9.8. he Buyer’s payment card data will not be accessible to Policolor nor will they be stored by Policolor, but by the payment processor integrated in the Site, an entity authorized to provide card identification data storage services, about whose identity the Buyer will be informed, prior to entering the data.

9.9. Policolor provides the service in the field of registration and storage of the user’s payment card data through the entity authorized to provide card data storage services,,•EuroPayment Services S.R.L.,a company organized under Romanian law, with its headquarters in Str. Ion Câmpineanu, no. 11, Bloc Union, floor 8, room 803 Sector 1, Bucharest, Romania, 010031, registered at the Trade Register with number J40/9950/2006, unique registration code RO18773866.

9.10. The personal data contained in the tokenization database will be processed in accordance with the provisions of the applicable legislation, in particular Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of this data, which repeals Directive 95/46 / EC (hereinafter referred to as„GDPR”).

9.11. For transaction security reasons, the Buyer is advised not to stay logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

10. DELIVERY OF THE GOODS

10.1. The delivery of the Goods sold by Policolor will be carried out, in compliance with the provisions of art. 18 of GEO no. 34/2014, within a usual period of a maximum of 4 working days from the receipt of payment, provided that the payment is made on the day of placing the order by 4:00 p.m. at the latest.

10.2. The Seller will ensure the proper packaging of the Goods, ensuring that they will not be damaged/leaking/disintegrating during transport and will ensure the transmission of the accompanying documents.

10.3. The Seller will deliver the Goods only on the territory of Romania.

11. WARRANTIES

11.1. All Goods sold by Policolor comply with the obligations stipulated by the legislation in force regarding the minimum durability for non-food products, according to the provisions of OG no. 21/1992 and their specific legislation. The goods are new, in the original packaging and come from sources authorized by the manufacturer.

11.2. The buyer, accessing the web page www.Policolor.ro, will be able to obtain the compliance documentation issued by Policolor/Producatorul Bunurilor, being able to save and archive it at any time and in any way he wishes.

11.3. For a correct communication of the compliance documentation related to the Goods in the Order, the Buyer can request, in addition to the existing documents on the web page www.Policolor.ro, that they be communicated to him to the email address related to each Order.

11.4. The replacement of the Goods in case of non-conformity is carried out within 15 days according to the provisions of art. 12 of OG 21/1992.

12. TRANSFER OF OWNERSHIP OF THE GOODS

12.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understood by delivery – the signature of receipt of the transport document provided by the courier).

12.2. In the case of exercising the right to withdraw from the contract in accordance with the provisions of chapter 6, the risk is transferred to the consumer at the time of delivery of the goods to the carrier, according to the provisions of art. 20 of GEO 34/2014.

13. RESPONSIBILITY

13.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for their loss.

13.2. By creating and using the Account, the Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

13.3. By creating the Account and/or using the Content and/or placing the Orders, the Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account is created and/or used the content and/or the date of placing the Order.

13.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is objectionable to Buyers from the moment it is displayed on the Site. In case of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

14.WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

14.1. Writing Reviews, Comments, Questions and Answers can be done, by Buyers, in the “Questions and answers from customers” and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and how to use a product or service.

14.2. When registering a certain Review/Comment/Question/Answer on the Site, the Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

14.3. Each Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:

– to refer only to the characteristics and/or the way of use of a certain product, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;

– to use only the Romanian language.

– to use appropriate, non-offensive language, without terms that may offend or affect any other Buyer;

– to ensure the correct framing of the content entered on the Site as follows: any Question will be entered in the “Questions and customer answers” section, and any Review will be entered in the “Reviews” section;

– to ensure that the information entered by them is realistic, correct, non-deceptive and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;

– to use this facility only to communicate or obtain additional details about a certain product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

– not to provide or request, in any way and to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, name and/or surname, etc. ) or any other information that may determine the disclosure of these personal data;

– not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

– not to try to defraud the services made available by the Seller or to write Reviews/Comments/Questions/Answers that contain advertising materials;

– not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this sense the contact data of the Seller registered on the Site will be used.

14.4. In addition to a realistic critical evaluation, when registering a Review, the Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the general Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the General Rating, and a Review accompanied by a low Rating leads to a decrease in the General Rating.

14.5. Buyers who write Reviews to which they attach photo or video files will comply with the following rules:

the uploaded files will contain images and/or videos that refer to the product for which the Review is being written, ensuring that the uploaded files respect copyright;

– the uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, status of veteran, sexual or political orientation;

– the uploaded files will not contain information related to other people;

– the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

14.5. When a Review/Comment/Question or Answer is flagged by a Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site Terms and Conditions. The texts, photos or videos entered are removed from the Site only after their examination by the Seller.

14.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the Buyer’s ability to post Reviews/Comments/Questions or Answers in the “Customer Questions and Answers” and “Reviews” sections.

Any notices or complaints related to the Good purchased by the Buyer will not be subject to any Review, the latter being obliged to comply with the provisions of chapter 18 below in order to quickly and amicably resolve any such notices/ complaints.

15. PERSONAL DATA PROCESSING

15.1. Policolor’s policy regarding the processing of personal data, which is part of this document, can be found at https://policolor.ro/nota-de-informare/

16. USE OF COOKIES

16.1. Vezi https://policolor.ro/preferintele-cookies/, which is part of this Agreement.

17. FORCE MAJEURE

17.1. None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

17.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages-interests from the other.

18. APPLICABLE LAW – JURISDICTION. REPORTS AND COMPLAINTS. ALTERNATIVE DISPUTE RESOLUTION

18.1. This contract is subject to Romanian law. In case of any disputes arising between the Seller and the Buyers, an amicable solution will be tried first. This chapter and the procedure below represent proof of the Seller’s willingness to resolve quickly, efficiently, amicably, alternatively, extra-judicially, the notices/complaints/litigations in which he is a party, using all the legal mechanisms and measures applicable in Romania.

18.2. Thus, for notifications or complaints related to the purchased Good, the Buyers have at their disposal at any time the possibility of submitting the respective complaint through the contact form available on the Website: https://policolor.ro/contact/ The maximum term for resolving complaints or notifications by the Seller is 30 calendar days from the date of their receipt.

If the Buyers::

• do not receive a response from the Seller at the expiration of 30 days; or
• I receive a response from the Seller after this deadline; or
• they are dissatisfied with the way the notification/complaint was handled by the Seller
can appeal to the alternative resolution procedures (SAL) presented below and subsequently to the competent courts according to art. 18.5 of this document.

18.3. SAL represents an alternative mechanism to the judicial system, through which consumers are offered the opportunity to resolve potential disputes, when they are faced with a problem related to the purchase of a Good and/or a Service. Thus, reports or complaints against traders will be submitted voluntarily by consumers, and will be resolved in an independent, impartial, transparent, fast and fair manner.

18.4. With a view to the alternative resolution of disputes, the notification or complaint of the Buyer can be submitted in writing directly to the Department of Alternative Resolution of Disputes of the National Authority for Consumer Protection at the following contact details: address: Bucharest, Boulevard Aviatorilor no. . 72, sector 1, postal code 011865, phone: 021.307.67.69; fax: 021.314.34.62, e-mail: dsal@anpc.ro. The Alternative Dispute Resolution Directorate of the National Authority for Consumer Protection is competent to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a trader operating in Romania and is included in the list of ADR entities at the level European, available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2”. For more details, Buyers can access the link displayed on the website in the ANPC – SAL section.

18.5. In the event that the amicable or alternative resolution of complaints/complaints/litigation will not be possible, or a mutual consensus will not be reached, they will be resolved by the competent Romanian courts in the Municipality of Bucharest.

POLICOLOR S.A.,

Through the Director General

Irina-Diana Măndoiu